# Feb 2024 Release Notes

**URL:** <https://community.syncromsp.com/t/feb-2024-release-notes/14985>\
**Category:** Announcements & Updates\
**Created:** [February 29, 2024, 5:00am UTC](https://community.syncromsp.com/t/feb-2024-release-notes/14985 "2024-02-29T05:00:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Caitlin](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/caitlin/32/2108_2.png) [@Caitlin](https://community.syncromsp.com/u/Caitlin)\
**Post date:** [February 29, 2024, 5:00am UTC](https://community.syncromsp.com/t/feb-2024-release-notes/14985/1 "2024-02-29T05:00:00Z")

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**Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23**

### Ticketing

- Added Date Field and Duration (Time: Start, Stop) to the bottom section of Ticket Communications
- Resolved issue with public comments trigger “Hidden Comment” Email Notifications
- Added Ticket Worksheets to Views drop down on Ticket Index
- Added Assigned Contact Tags to Customer Overview in Tickets
- Rename Customer and Contact Tag Conditions
- Resolved issue with recurring ticket “Complete Issue Description” field display as a text input field versus a text area
- Resolved issue with unexpected line jump when creating lists in Safari
- Re-added the ‘message id: XXXXXXXX’ value into the subject line for Ticket Comment Notifications
- Added Ticket Tags to Automated Remediation

### Rich Text

- Resolved issue with SMS showing a duplicate message when using canned responses
- Resolved issue with Initial Issue SMS failing to send when using self\_services widget
- Resolved issue with restore button in ticket communications tab no longer working in-app for iPad users
- Resolved issue where bullet points are erased after decreasing indent from indented point
- Resolved issue with hyperlink missing associated URL when posted under Ticket Communications in Microsoft Edge

### Invoicing

- Added Invoice Name API Field to Invoices GET call
- Added Confirmation Pop-Up to the Subscription Payment and Update pages

### Customer management

- Resolved 504 error on specific customer with 4000+ contacts

### Contract management

- Special character “-” is now allowed in the “time to response” and “time to resolution” fields in the Service level Agreements

### Reporting

- Resolved issue with Aging Invoice report showing no results
- Resolved issue with Daily Invoices Report CSV Download missing the ‘NET’ Column
- Resolved 504 error when running Pending Ticket Charge report

### Dashboard

- Syncro Dashboard metric displays code on Chrome and Firefox with some preferred languages configured in browser

### Security

- Added security groups to customer show page
- Removed option to bulk manage security groups on customer index

### Notifications

- Resolved issue with notifications not clearing after clicking ‘Dismiss All’
- Resolved issue with fix tech notification emails not coming from the authenticated sender

### Stock management

- Unable to Add Entries on a Stock Take Created from a Stock Take List with a Large Inventory Count

### Search

- Resolved issue with control clicking on “search all the things” results opening two tabs

### Calendar

- Time blocked on the calendar is reflecting back to show week before as unavailable in the booking module

### Remote access

- Resolved issue with Remote Access for Splashtop Report showing customer with disabled remote access
- Resolved issue with user getting billed for extra Splashtop Remote Access and charges not matching End User Charges Report
- Resolved issue with Splashtop extra remote access user removal request report showing 5 but is being billed for 6
- Resolved issue with user being charged for Splashtop remote access even though it’s not enabled on the asset
- Resolved issue with Splashtop SOS - Access Code format 0xx xxx xxx failing to connect

### Antivirus

- Resolved issue with “EAM install pending” showing on assets’ overview page even through on Antivirus tab and Logs show EAM as installed

### Miscellaneous

- Resolved issue with MSP360 integration failing, along with 504 errors when testing connection
- Resolved IT Glue integration dead link
- Permanently deleted the DejaVoo button
- Resolved issues where changes to two panel multiselect breaks other areas of the app