# Erroneous Offline Alerts **URL:** \ **Category:** Announcements & Updates\ **Created:** [January 29, 2022, 2:07am UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907 "2022-01-29T02:07:52Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [January 29, 2022, 2:07am UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907/1 "2022-01-29T02:07:53Z")
Hey all. We are aware of the erroneous offline issues taking place currently. Engineers are aware and are actively investigating the issue. We’ve updated the status site, and have disabled offline alerting temporary to avoid spamming false offline notifications. > **[Agents falsely reporting offline](https://www.syncrostatus.com/issues/61f49cf54a0ebd3f400ed71b?fbclid=IwAR0uSH_BVnjdAky0jh7XGdIL0KD9FV5ikrwZ0Sw5w3EU-_Ochzjs100INss)** > > The team is closely monitoring agent status. The issue has been resolved, agent status is returning to normal operation. ---
**Author:** ![anon61470667](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@anon61470667](https://community.syncromsp.com/u/anon61470667)\ **Post date:** [January 29, 2022, 2:27am UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907/2 "2022-01-29T02:27:59Z")
Yeah, we’re showing every single asset offline. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [January 29, 2022, 3:13am UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907/3 "2022-01-29T03:13:01Z")
We have identified the issue and assets are beginning to come back online. We are continuing to monitor the situation and are not ready to call an all clear just yet. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [January 29, 2022, 3:37am UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907/4 "2022-01-29T03:37:22Z")
Hey all, we are calling an all clear for now. Sorry about the issues. Offline alerts are being enabled again as we speak. ---
**Author:** ![jon.cross](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/jon.cross/32/180_2.png) [@jon.cross](https://community.syncromsp.com/u/jon.cross)\ **Post date:** [January 31, 2022, 6:03pm UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907/5 "2022-01-31T18:03:44Z")
Did we not get re-enabled? Got 2 servers offline for 3 hours now and no alert. Policy set to 15 mins. ---
**Author:** ![Andy](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/andy/32/2588_2.png) [@Andy](https://community.syncromsp.com/u/Andy)\ **Post date:** [January 31, 2022, 7:11pm UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907/6 "2022-01-31T19:11:21Z")
> [@jon.cross](#): > > Did we not get re-enabled? Got 2 servers offline for 3 hours now and no alert. Policy set to 15 mins It’s been enabled since I made the post above. I’d reach out to support directly if you are having issues with notifications on these. ---
**Author:** ![anon32076840](https://avatars.discourse-cdn.com/v4/letter/a/85e7bf/32.png) [@anon32076840](https://community.syncromsp.com/u/anon32076840)\ **Post date:** [January 31, 2022, 7:11pm UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907/7 "2022-01-31T19:11:37Z")
I have a handful of servers showing online but the offline monitor showing them offline. ---
**Author:** ![Steve-C](https://avatars.discourse-cdn.com/v4/letter/s/d26b3c/32.png) [@Steve-C](https://community.syncromsp.com/u/Steve-C)\ **Post date:** [January 31, 2022, 7:17pm UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907/8 "2022-01-31T19:17:11Z")
Same here, the server’s never triggered an alert even though they were set to, sending in a request. ---
**Author:** ![Jess](https://sea3.discourse-cdn.com/syncro/user_avatar/community.syncromsp.com/jess/32/4163_2.png) [@Jess](https://community.syncromsp.com/u/Jess)\ **Post date:** [April 11, 2025, 11:26pm UTC](https://community.syncromsp.com/t/erroneous-offline-alerts/2907/9 "2025-04-11T23:26:29Z")