Syncro has the Great ability to send Notifications to SMS, Email, Slack/Teams, In app and Webhooks.
The Webhook option makes doing some custom code easy when something in Syncro happens.
The issue:
Some items are missing from Notifications.
Remote Session Started/Stopped
BackGround Tools used
Ticket Timer Started/Stopped
Updates, vs. Creation: Some items only have a notification when an item is created, not Changed/Updated.
Adding these can allow a lot more simple custom code without having to constantly scan for changes with the Syncro API. It can also allow the use of non-code-based apps like Zapier or n8n to do things easier for those that don’t code.
Currently there is no way to drill into ticket notifications either, which is sorely lacking. All other PSA allow notification settings based on notification type/queue (what Syncro calls Issue), whether the ticket is a client or not, etc. Currently it is an all or nothing notification, and all of my techs have disabled all notifications due to their phones dinging every 3 minutes.
I would love to see more events added to webhooks as well. Currently the most important ones to us are when a customer is updated and when a contact is updated. The lack of these are puzzling. This would be easy and very essential ones that I would think would be included right out of the gate.