Emails for a single client

So this is a conundrum… This sole client of the bunch gets the ticket notification emails without issue, but any replies simply never leave Syncro. I’ve confirmed by monitoring logs on the Exchange (365) server and via SMTP2GO. nothing.

Support - is there anything we can look at on this? I’m sure it’s a stupid setting somewhere.

thanks!

There are some customer-level email settings on the edit customer screen, sometimes those get ticked. Which customer is having the issue and what’s one of the tickets you’ve sent replies from?

BC Tree Fruits, and 41050. I think I fixed it - the checkbox for “no emails of any kind” was checked.

That’s likely your culprit! :slight_smile: