Email Undeliverable Notifications

Hi all,

How do you handle Undeliverable emails that Syncro tries to send via SMTP?

For example, if a customer gives us their email address incorrectly or if we enter it incorrectly into Syncro then our emails sent from Syncro bounce back with an undeliverable message but only into the mailbox. We don’t directly monitor the mailbox because Syncro handles replies - but what about undeliverable messages?

We use a Microsoft 365 mailbox as the SMTP server. Should we set up a filter in 365 to forward undeliverable messages to someone? Would be nicer if the tech who sent the email from Syncro got a message back saying the message was not delivered.

Or should we be using an SMTP relay service with some sort of monitoring?

Appreciate any help.