Email support auto ticket creation

Sorry, if this has already been addressed, but I cant seem to find out how to do this.
Can a customer simply send an email to and that email automatically creates a ticket? If so, can you point me in the direction of how to do this?
Thanks, in advance.

Hello Joa,

You need to create inbound Mailbox by going to Admin->Mailboxes. There you will have options to create new ticket. This will give you email address. In your email solution you need to add a forwarding rule to your mailbox to forward emails to the syncromail email address created earlier.

Hope this helps.

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thank you very much!