Email notifications not stopping

I can’t get Syncro to stop sending email notifications when clients reply to tickets. I have been to the notifications center and checked each users setting to make sure none of the boxes are checked in the email column but I still get email notifications. Not sure where to look next.

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Hi @p.evangelou

If you’re still experiencing this issue, please feel free to reach out to support at to take a closer look at an example where is happening.