Am I missing where I can edit a ticket description?
Are you referring to the title of the ticket? There is an edit button at the top right when you’re in the ticket. Include a screenshot if you can!
I think you might mean the description you enter when submitting a new ticket. This description is emailed (if you have that enabled) and then entered as a comment on the ticket. Comments cannot be edited but you can delete a comment and enter a new one as a correction.
Ok thanks, still learning the ticketing, Description = 1st comment - got it.