When customers are attaching screenshots to tickets, they’ll upload an image001.png to the ticket, and that’s fine. When they want to put another screenshot on the ticket, oftentimes it ends up also named image001.png
The expected behavior would be to now have an image001.png and an image001(1).png attached to the ticket.
The actual behavior is that there is one image001.png attached to the ticket and it is the last one to be uploaded.
Uploading a file with the same name as an existing file already attached to the ticket, overwrites the original file instead of creating a new file with a different name.