Love that I have a fan! I wholeheartedly agree with everything on this list!
Yeah. The Forum sucks.
No voting, autoclosing, hard to follow.
I gave up on it long ago.
Stay tuned as we will be rolling out our new portal. I’m hoping it will alleviate some of those issues.
We recently migrated from NinjaRMM. Although there are stacks of things Syncro does better than Ninja, their roadmap feature was waaaaay better - for starters, it actually exists
I just logged in again to see if I could tell what service they use for their road map stuff, it’s called Productboard.com. It lets me see what others have suggested, how many votes it’s got, and whether it’s under review/development/not considered etc etc.
If Syncro could do something like that, rather than forum posts that auto-close (like you said, might be automated and not Syncro’s fault, but still the wrong impression), I reckon we would all be much happier!
EDIT: I somehow missed @canden.hicks 's comment. I look forward to seeing the changes, and can only hope it includes a roadmap of sorts… Still leaving my comment, because I spent a while writing it lol
Don’t hold your breath on the roadmap. SyncroMSP as a company has taken a firm stand that there will not be a product roadmap for SyncroMSP. ¯\(ツ)/¯
I know the new support portal was implemented 7-22-2022, but I cannot seem to find the link to it. Can anyone point me in the right direction?