Devices With Problems Alerts - Microsoft Bluetooth A2dp Sink

Hello!

We recently started seeing alerts for Microsoft Bluetooth A2dp Sink frequently and across manufacturers and customers. Is anyone else seeing this and has anyone figured out how to correct this?

Thanks!

Ash

Hi Ash, what’s one of the assets you saw generate an alert for this? I can take a look.

Hello,

PAILHVL01S can be used for reference.

Thank you!

Thanks! I don’t see any recent tickets on this. It looks like a Bluetooth music streaming feature. If you open the Device Manager on the local machine and locate the device you can right-click > Properties and see what error it’s reporting- this is what is being called into Syncro. It may need a driver update.

I’ll leave the thread open for anyone else to chime in if they’ve been seeing the same thing.