Our policy is to remove any asset that goes offline >90 days. I just found one computer that was misplaced during an office move and had been deleted from Syncro. When I installed the agent again I noticed the following odd behavior:
There was no alert that a new asset had been created
Opening the asset page did not show me the typical “completing first checkin” with most details blank
Our onboarding scripts (applied by top-level policy) did not run
Is this an issue with Syncro or is simply deleting the asset not the right way to remove old devices?
I can’t be 100% sure, but I’m assuming it just kicks off the install and the normal install doesn’t. It fits the same pattern as other cases where the UUID remains and the agent is reinstalled. 3 items he noted fit behavior with an asset that isn’t “new”.
Delete the asset from Syncro dashboard, then go to the asset and run the uninstall script at the link below. It will remove all traces of Syncro (the regular uninstall will leave the unique identity key in the registry).