Default Rate for Customer

I have 4 billing rates defined in Syncro. Each customer will only be charged on of these 4 rates depending on the agreement we have with them. How do I set tickets to default to the rate I want associated with that customer?

I would do it via contracts. https://help.syncromsp.com/hc/en-us/articles/115002535114-Contract-Management-with-Service-Level-Agreements#contractpricing

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