We decided to use “Customize Text for Ticket Charges”. It works well but unfortunately when adding parts, the name of the part does not show up on the ticket. I am unable to figure out what tag to use to show the name of the part.
The only reference I find for tags is located at https://help.syncromsp.com/hc/en-us/articles/115002530093-Ticket-Timers#timertags.