Customer email updates on tickets

Is there a method for setting customer ticket generated emails to customers to include details on what the ticket is regarding, time billed, and additional notes? As it currently works once we generate a ticket, add time, and close it all of our customers are getting “Ticket has been created” “Ticket has been updated” and “Ticket has been resolved.”

No details about the ticket are included and some of our clients want to know those details to keep track of the work being done rather than just seeing it all in the monthly invoicing.

You can edit the templates in the Admin Settings under PDF/Email Templates > Email Templates. There are template tags you can add, but I don’t believe time billed those types of things are available. Normally that is relegated to an invoice.

I wrote a little about this over at Facebook. A few outgoing emails have the ability to customize, many have no ability.