Creating new contacts in Syncro doesn't trigger Zapier & Office 365 sync

I use Zapier to create Office 365 contacts when a new contact is added in Syncro MSP. It seems that Zaps only trigger occasionally. We have new customers almost every day, yet very few actually get sent into Office 365.

Zapier can actually see the new contacts when I test triggers.

Reported this problem to both Syncro (somebody will look at it, maybe someday, yeah right) and Zapier, who confirmed it’s a known issue.

Does anyone else have this problem?

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Yes, I’ve had problems with Syncro not triggering any of my zaps on and off for over a year now. Then it just stopped working entirely about 3 or 4 months ago. Syncro support just gives me the same song and dance about how they’re investigating and nothing ever gets done. Zapier support, which was truly stellar, concluded that the problem was on Syncro’s end because the triggers aren’t even reaching them. They only get there when I run the test triggers (same as your issue). So there was nothing more Zapier could do until Syncro resolves it. Come on Syncro get with the program! People here depend on Zapier integrations and it feels like it’s not even remotely a priority for them to get things fixed.

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Thank you for confirming I’m not the only one with this issue.

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Same issue but for Google contacts, zap not working

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Well, they don’t care.

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I believe they will sort it after this platform update. Patience

My patience is running out. While Syncro keeps rolling out new features I rarely or never use, the CURRENT features I rely on every day (the Syncro agent and the Zapier integration) go through months long stretches where they are partially or completely broken. Syncro devs need to focus more on making the existing features work more reliably instead of having MSPs be high paying and unwitting beta testers. Waiting a year for such a basic issue to be fixed is really not acceptable.

Yes, Zapier integration is still broken and creates contacts like half of the time. How hard is it to actually sit down, look at it and fix it for good?

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The life of programming - if it was that simple - it would’ve never been broken in the first place:)

Hopefully they can get it fix soon for everyone here.

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I have seen this in other MSP platforms. Pumpin out new features whilst the catalogue of things that dont work go unresolved and no visability as to when it will get resolved.

That being said. I am using the Toggl / Syncro integration and that is working reliably.

The other integration I primarily use (Google Calendar) is working reliably for me too. But the issues with Zapier mean we can’t rely on any integration that isn’t directly built in to Syncro.