Chat stopped functioning some time ago

Received a complaint from clients that we never respond to chat (when initiated from tray icon). Come to find out, chat stopped functioning some time back. A help ticket was submitted last week, but nothing yet.

Is this happening with all clients or just one specific client?

All clients, windows and Mac.

I’d open a support ticket if you haven’t already. We don’t have any known issues with chat currently, so we’d definitely want to investigate that.

I opened a support ticket, but not getting anywhere.

It has started working again. Excellent.