Please add the ability for internal users to have access to chat when they are limited to a single customer.
We do a lot of co-managed and I was so excited to give a customer a full license and lock them down to just their site. Mostly for the chat feature.
Sys tray chat would assign to the internal co-managed user on site. End users could chat with the internal IT dept or user as first line and then the internal IT could create a ticket from chat and escalate to us.
Wow was I disappointed when chat wasn’t available for internal users that only have access to a single customer. Especially after I spent an hour with a customer telling them how amazing this was going to be for efficiency and workflow.