Change Email templates Subject

Ticketing Leads, Mailboxes, & SMTP
#1

Hi There ,

Is there a way to change the Email templates subject ?

I’m a french MSP so I’ve tanslated all Email bodies but cannot find the way to change the mail subject

Thanks

#2

There are two emails that you can change. One is the ticket comment email. The place to change that is in ‘Admin > Ticket Preferences > Additional Settings > Subject for Ticket Comment Emails’. This will also support the tags that are found in your email templates:
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The second email that has a customizable email subject is your ticket/lead autoresponder. This can be updated in your Mailbox settings. Head over to ‘Admin > Emails > Mailboxes’ to select the mailbox you’d like to update. When you’re there select the ‘Advanced - Autoresponder Override’ option to edit the subject:

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These are the only emails that have subjects that can be changed currently.

#3

And do you know if it will be possiblee for other Emails in the (near) future ?

Thanks

#5

In the future, yes. In the “near” future, not as likely.