I have one specific customer and whenever I create a ticket for them it always gets assigned to the same tech.
I’ve paused SLAs and deleted all the ticket automations and remove the tech from the inbound mailbox.
This happens by either emailing in a ticket or creating a new one for that customer.
If I create a ticket for another customer, then move it to the problem customer, it will still assign it to that tech.
I fear I’m going crazy and I’ve run out of places to look for this setting.
Can anyone help?