Cancel Ticket Request

It would be great to have a cancelled ticket category that automatically resolves the ticket, but keeps it separate from truly “resolved” tickets.

Right now, I use a working by having a ticket automation to mark a ticket a cancelled, but then it will mark it as resolved, but doesn’t allow for accuracy in reporting.

Something like this you could put a Type of “cancelled” then have your techs select that. It would still be resolved, but you can track cancelled tickets different that way.

I haven’t tried this myself, but this comment says that you could create “Resolved - cancelled” as a status and it would still resolve, but give you the ability to filter.