Syncro System Status:

BYO Bitdefender error: We could not find your BD Account

After updating the Partner ID in Bitdefender, you may get this error in Syncro:

"We could not find your BD Account under our BD Account. Are you sure you updated the partner key to us?"

This error can be caused when the Bitdefender Company Name in the integrations does not exactly match the company name in Bitdefender's Gravity Zone. These two names should be exactly the same, as our integration uses this to look for your account.