Bill for hours worked on items outside of Contract?

I have a client with an AYCE contract so it overrides the labor charge to $0. But how to bill the client for one-off work done that’s not covered by the contract? On the ticket “Add/View Charges” I tried to manually change the rate from $0.00 to the hourly rate but the charge was still $0. What’s the best practice for this?

Hi Jack! You can have one labor product that will be applied to your contract and override at 0, then you will have another labor product that is not in the contract and will be billable. Here’s an example of each on a ticket.