Backgrounding Tools (FKA Syncro Live)

Note: Splashtop is now included at no cost and is the default remote access tool. However, Linux users will still need to use Remote Desktop via Backgrounding Tools.

This is a feature that will allow you to manage your Syncro devices, well, live! This currently allows you to remote into a Syncro Device to perform repairs, along with view system specs, view the event viewer, edit files and folders in file management, enable powerful tools using scripting, and more!

Table of Contents

Accessing Syncro Live

To access Syncro Live, open up any Syncro Device in your assets and RMM list and then click the Backgrounding Tools button. You may optionally click the down arrow and click one of the dropdown options to head straight to that function.

Backgrounding Tools button

 

Task manager

Upon opening up Syncro Live, you will be presented with the task manager screen. Here, you can view which processes are running, along with the current CPU and RAM usage. Also, you can stop currently running processes, and even start your own!

 

Service Manager

The Service Manager allows you to view a list of all services currently on the asset. You are given the option to start, stop, and restart the services. The Service Manager also lets you search for a service by name and sort the list of services alphabetically, by status, startup type, and logon.

Event Viewer

The Event Viewer allows you to easily view all of the most commonly used functionality of the Windows Event Viewer right in Syncro.

The initial view shows all of the logs together into one with the option to sort each column. Events are searchable by source, Event ID, and description. Clicking on a log entry will bring up a description and details for that specific event:

Event logs can be filtered by log, level, or a specific time frame. You can select any amount of logs or levels simultaneously in a specific time frame.

System Information

By clicking the "System Information" tab on the left-hand side of Syncro Live, you can view everything you need to know about the device's specifications. You can view the current OS, motherboard, CPU, Network configuration, GPUs, and more!

 

File System

The File System section allows you to view the device's folders and their contents. You can also search for files and folders, along with transferring a file into a certain location on the device.

To upload a file onto the device, simply navigate to the desired filepath, then select the upload option highlighted in the screenshot below. This will open up your file explorer for you to select the file you'd like to upload. You can also upload a folder or add a new folder directly from the file system.



To download a file from the remote device to your system, simply select the download option to download the file. You can also rename or delete both files and folders.

Selecting a file/folder will allow you to copy, cut, zip, and delete a file/folder or en masse, as needed.

You can also unzip a folder directly in the file system:

Registry Editor

The registry editor allows you to fully explore your registry notes similar to how you can with Windows registry editor.

Inside the registry editor, you can modify key names and values by selecting 'Modify Value':

You will also be able to delete and rename keys and values from this menu. You can choose to create new keys and values as needed using the 'New' dropdown:

You can also enter full registry paths directly to quickly navigate to exactly where you need to go:

The search feature provides you with full searching capability with filters for things such as keys, values, and whole string matching. The search feature also pulls all valid results instead of one at a time:

Remote Desktop

Remote Desktop allows you to start a remote control session onto the device.

Attended Access

If Attended Access is enabled, you will be prompted to request access to the customer's device:

The customer can approve remote access, approve for 24 hours, or deny access. If the customer has approved remote access and the session is disconnected, a timer will display showing the remaining access time for the session.

Terminal

The Terminal section will allow you to run scripts live on the device. You can run them with the Command Line, or with Powershell.

The Powershell and Command-Line Terminal now accept tab completion. Entering partially completed commands and selecting the 'tab' button on your keyboard will automatically fill in the command:

 

Troubleshooting

You must be logged into a Syncro user's account with either "Syncro Live - unattended access" enabled on their security group, or be a Global Admin to use/maintain/create a Live remote session. Logging out of your Syncro account will disconnect you from Syncro Live.

While Syncro Live was intended to work on Chrome, it may work in other browsers. If you are not using Chrome and are having issues, test in Chrome. If your issues persist in Chrome, please reach out to support for continued assistance: help@syncromsp.com.