I am wondering if it is currently possible to change the ticket status automatically, based on an action that you take:
For example, if we schedule an appointment, we would like to change the ticket status to “Scheduled”.
Or if someone adds a note in the coms section it changes from “New” to “In Progress”.
This would be done by using our Ticket Automations. Here is a full article on how to do so, just keep in mind that Ticket Automations won’t work on any “Resolved” tickets.
Navigate to Admin > Tickets > Ticket Automations - New Ticket Automation
Input the Condition and the desired Action
Once you click “Run Now,” it will begin running automatically, and there will be a notification The Ticket Automation is running that appears at the top of the page. It will run until deleted or disabled.