Automatically change Ticket Status

Hi Team

I am wondering if it is currently possible to change the ticket status automatically, based on an action that you take:
For example, if we schedule an appointment, we would like to change the ticket status to “Scheduled”.
Or if someone adds a note in the coms section it changes from “New” to “In Progress”.


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Hi @anon90547341,

This would be done by using our Ticket Automations. Here is a full article on how to do so, just keep in mind that Ticket Automations won’t work on any “Resolved” tickets.

  1. Navigate to Admin > Tickets > Ticket Automations - New Ticket Automation
  2. Input the Condition and the desired Action
    Once you click “Run Now,” it will begin running automatically, and there will be a notification The Ticket Automation is running that appears at the top of the page. It will run until deleted or disabled.
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Thanks for your reply.
I’ve had a read through the article and had a look at the ticket automation section in the admin section.

Is there a way to set a condition to check for ticket appointments?



I’m looking for this same feature. Any progress?