what purpose does the “Assigned Contact” field under an asset do, i was hoping that it would auto assign the asset to a submitted/created ticket based on the email/customer contact used to create the ticket.
can this be done, or does that assign contact field serve another purpose?
It’s mainly for you to track what system belongs to who and also when a ticket is submitted via the agent contact form, it assigns the ticket to that person and the asset is added to the ticket. Other than that, there is no automatic assignment of emailed tickets. This may have been requested somewhere or it was in my notes and wasn’t submitted since the community driven track was placed on hold.