I am trying to create an automated remediation where:
- when our servers are offline
the following actions are to be taken as soon as they DO go offline:
- Create a ticket
- Email all technicians
What I have done:
- I have created an Automated Remediation where:
-The trigger Category is agent_offline_trigger (Agent Offline)
- Asset Custom Field is ticked (It’s a checkbox)
- The same Automated remediation with the same trigger where:
- Asset Name is ‘Asset Name’ (Not called Asset Name literally)
The automated remediation has only worked when the ONLY condition contains Trigger Category is agent_offline_trigger. But that’s not what we want as we only want to have them work on our servers.
Please help! I am very newbie but am happy to learn how to script this.
That sounds like it should work fine, you might need to get support involved. Personally I have different policies for servers so i would use a condition for ‘policy folder contains’ rather than having to check box all the servers manually. Or use ‘asset OS type’ is all servers’
Ohh! Thank you Yes, we also have our servers under one policy folder! Will try this out and update the thread.
I got a solution! Here’s what I did:
-For all customers, I put in all the assets in a policy folder named ‘servers’ and made sure their policy would have a offline alerts after 1 minute.
The conditions were:
When there is an offline trigger, send emails and sms a mobile.
If you do happen to get stuck when creating an automated remediation. Try deleting your current work and recreate it!
Thanks again for the help!