Allow ticket communications to be edited

Why can’t we edit ticket communications?? If I make a mistake in my ticket communications, or need to change it, I must delete my old communication. If I need to edit an older communication, this will cause my communications to be out of order.

edit You can literally edit this form, but not communications within a ticket. Why?

3 Likes

I second that. It would be very good to have. Obey Devin.

This is definitely needed, and there need to be a couple of permissions in the admin section to go with it:

Permissions:

  1. Allow tech to edit their own comments (suitable for normal techs)
  2. Allow tech to edit other techs comments (suitable for tech admins and billing admins, etc.)