I would like to be able to automatically assign tickets from certain customers to certain technicians. Most of the technicians in my organization are assigned specific clients to work with. It would improve our ticket workflow if tickets created by Customer A could be automatically assigned to the tech that supports Customer A. Is it possible to add the Customer field as a condition to Ticket Automation?
this makes sense, seems random that customer is not allowed in ticket automation
For what it’s worth, at some point ticket automations are due for an overhaul. Customer will 100% be a new condition there. Plenty of use cases where this makes sense, including the ones you provided above.