We would like to be able to have different levels of alerts.
USE: We want to be alerted via the Syncro mobile app / SMS etc if a critical alert is created, such as a server going offline, even at 3am. But we don’t want to know when someone’s desktop is running at high RAM usage at 3am. We do want to know about it, but it can wait till we are back in the office again.
If when we create a policy we had an option to tell Syncro whether this alert is Critical, Moderate or low, and then in the notifications center have these lines (RMM Alert - Critical was created, RMM Alert - Moderate was created, RMM Alert - Informational was created), we can assign different alerting methods to different alerts. e.g. HDD space on a laptop being low would be informational, we can address it at our leisure. Low HDD space on a server is moderate, we should get informed via email and Teams but not the mobile push notification. A server down would be critical and would trigger all the alerts.
WHY: Because we are getting alerts regarding unimportant things, and our techs will get complacent and eventually not bother to check the Syncro app to find out what alert was created.