Agent - Ticket Interactions

In other RMMs, the agent could be used to view an open ticket and users can reply directly from the agent. I would love to see something like this built in, and when the ticket was updated, it could push a notification to the agent. Customers could directly reply to the ticket, rather than needing to use email for communication.

I’m aware of Helpdesk Buttons and the others, but this could be built into the agent without a 3rd party.