Agent - Ticket Interactions

In other RMMs, the agent could be used to view an open ticket and users can reply directly from the agent. I would love to see something like this built in, and when the ticket was updated, it could push a notification to the agent. Customers could directly reply to the ticket, rather than needing to use email for communication.

https://docs.tier2tickets.com/content/integration/repairshopr/

I’m aware of Helpdesk Buttons and the others, but this could be built into the agent without a 3rd party.