Agent offline tickets

We have ticket automations setup to create a ticket on a Server going offline. There are no actions that can be taken when an asset comes back online. It resolves the alert but not all the tickets.

Since the alert and ticket are not really related I see the difficulty in resolving the ticket. I think I could work around this if there were notifications sent on RMM alert resolution. I could write some automation flows to find the ticket and resolve it.

I’ve also got this set up in our workplace, same issue as you, need the ability to resolve the ticket once an asset is back online.

Where you able to find a resolution to this?

Yes we added a script to run with the offline alert trigger that emails the asset is back online. That way when the asset comes back online it triggers the email to be sent. We then setup power automate to search for the asset offline ticket and resolve it. Works great!