Adding edr


If I want to add edr to just one bd client do I need to go into gravity zone and add it to each package for the client?

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Hi @rickbergami,

Correct you would want to navigate to Companies > edit a company > below the Information section in your Gravity Zone portal. Here is our KB with more information about Bitdefender add-ons.

Thanks I went into that section and it looks like I already have it enabled in there for all companies but it is definitely not enabled (and I am not being billed for it)

Hi @rickbergami,

Just checked in on this, support has your ticket and will be diving deeper into this issue. They should be following up with you shortly.

Was there ever a resolution to this? I am seeing the same issue on my account.


Hi @adam11,

Just to confirm you have opted to enable EDR services but not seeing it reflected or being billed for the service? Can you put in a support ticket?