Add "Last Email Read" column to ticket views everywhere

I use the feature where we can tell if an email note has been read by the customer every single day.

It would be phenomenal if we could have that field added to the list of adjustable columns on the tickets view page, and within the quick view of the customer page.

This way I can easily skim over the list of tickets and see who has read and who has not read my last reply, rather than having to click inside each ticket, scroll down and find that field.

If anyone else agrees, click the heart icon at the bottom here to upvote.

Thanks!

1 Like