Having the ability to add contact profile pictures via URL or file would help establish client relations with the whole team. And eliminate those wired interactions where you haven’t seen your client since onboarding a year ago, and you cant put names to faces.
I think this is a great idea. While it might be easy for Syncro to implment I have a feeling it will be hard in practice for the MSP. Its like pulling teeth to get names, emails and phone numbers sometimes. . I can’t imagine trying to get a profile picture for everyone. Maybe if there was directory sync between 365 (and maybe google) to a customer contacts. I think that would be the best solution.
With a little bit of integration work, Syncro might be able to do this automagically if the contact record has an email address.
php - Retrieving Facebook / Google+ / Linkedin profile picture having email address only - Stack Overflow