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Knowledge Base Resources

Installing a Syncro Agent on a device
Learn how to get the Syncro Agent on a device here. If you are looking to silently install an Agent, please see below.

Silently installing a Syncro Agent on a device
Looking to silently install a Syncro Agent? Check out this article!

Mac Agent
More information about the Mac agent’s features and compatibility can be found here.

Feature Matrix - Windows vs Mac Agent

Feature Windows Mac
Native Checks - Blue Screen :white_check_mark: :x:
Native Checks - Antivirus Installed :white_check_mark: :white_check_mark:
Native Checks - Application Crashes :white_check_mark: :x:
Native Checks - SMART Failure :white_check_mark: :white_check_mark:
Native Checks - Low Disk Space :white_check_mark: :white_check_mark:
Native Checks - Firewall Enabled :white_check_mark: :white_check_mark:
Native Checks - HDD Fragmentation :white_check_mark: :white_check_mark:
Native Checks - Device Manager Issues :white_check_mark: :x:
Event Log Monitoring :white_check_mark: :x:
Resource Monitoring (CPU/Memory) :white_check_mark: :white_check_mark:
Agent Status (Online/Offline) :white_check_mark: :white_check_mark:
Patch Management (Operating System) :white_check_mark: :x:
Application Management (Third Party) :white_check_mark: :x:
Managed AV - Bitdefender :white_check_mark: :white_check_mark:
Managed AV - Emsisoft :white_check_mark: :x:
Syncro Live - Remote Control (native) :white_check_mark: :x:
Syncro Live - Task Manager :white_check_mark: :x:
Syncro Live - Terminal (command prompt) :white_check_mark: :x:
Agent Icon with Menu - Customizable icon/menu :white_check_mark: :white_check_mark:
Scripting Engine - Powershell :white_check_mark: :x:
Scripting Engine - vbscripts :white_check_mark: :x:
Scripting Engine - batch files :white_check_mark: :x:
Scripting Engine - Bash (mac) :x: :white_check_mark:
Scheduled Scripts (on Policy or manual schedule) :white_check_mark: :white_check_mark:
System Checks - External Monitoring (ping/http) :white_check_mark: :white_check_mark:
Remote Control - “bring your own” TeamViewer :white_check_mark: *
Remote Control - “bring your own” ScreenConnect :white_check_mark: **
Agent Silent Install (CustomerID, PolicyID, ComputerName,…) :white_check_mark: :white_check_mark:
Agent Auto Updating :white_check_mark: :white_check_mark:
Service & Process Monitors :white_check_mark: :x:
Device System Tray Menu :white_check_mark: ***
* Planned
** Additional information below
*** All tray menu functions work except for the agent contact form and live chat