Ability to attach a .gif to a ticket

For whatever reason, .gif files cannot be attached / uploaded to then be shared with a client via a ticket response. Cannot attach a .gif even if its from a screenshot to save for reference.

I will frequently save a quick ‘how to’ clip to show a client how to do things… I find that a .gif image will open on everything, vs. using a .mp4, or other formats - they may not have a way to play them reliably depending on the platform.