Ticketing

Leads, Mailboxes, & SMTP This category is the place to discuss inbound and outbound email communication inside of your Syncro account. SLAs & Contracts Contracts and Sevice Level Agreements (SLAs) can be added to tickets to add additional functionality. Post your SLA and Contracts questions here. Tickets This is the place to discuss tickets. Tickets are used to track work and communicate with customers.

Topic	Replies	Views	Activity
About Ticketing Please read before posting Ticketing	0	600	July 22, 2021
Image Processing Failed on inbound ticket emails Tickets	6	85	February 5, 2023
Just me, is the new 2500 character limit not going work for them? Tickets	16	199	February 3, 2023
Ticket Dashboard public share link insecure but can be useful Tickets	2	49	February 3, 2023
Forwarding to support mailbox creates tickets but looses client info Leads, Mailboxes, & SMTP	4	244	February 1, 2023
How to remove CCs? Leads, Mailboxes, & SMTP	1	32	January 31, 2023
Double Email sent out when a client opens a new ticket via email - update please? Leads, Mailboxes, & SMTP rich-text	2	46	January 31, 2023
Does anyone have Exclaimer Signature experience? Leads, Mailboxes, & SMTP rich-text	1	51	January 31, 2023
Automatic reply from client wipes "Additional CC's" Tickets	7	138	January 31, 2023
Expected Behavior of Ticket CCs - Esp. Replies Tickets	3	99	January 27, 2023
Stop sending email when a ticket reply is received Tickets	5	389	January 27, 2023
Private Staff Email vs. Tech Reminder Email Tickets	6	398	January 27, 2023
Additional Emails box on ticket creation Tickets	0	31	January 26, 2023
Separating Regular Tickets from Projects? Tickets	9	383	January 26, 2023
Ticket comment in email limited to 2500 characters Tickets	9	76	January 24, 2023
Assigned Contact or Additional CC Tickets	3	34	January 23, 2023
Ticket Automation is Insufficient Tickets	3	163	January 23, 2023
Email Forwarding / Syncro Spam Blocking Leads, Mailboxes, & SMTP	7	260	January 17, 2023
Images not showing up in tickets anymore Tickets	6	135	January 9, 2023
Automatically assign asset to ticket based on customer contact Tickets	1	97	January 4, 2023
Audio Attachments Tickets psa	4	120	January 4, 2023
Recurring ticket - leave assigned technician blank Tickets	0	66	December 20, 2022
Cached Ticket Subjects missing Tickets	2	89	December 16, 2022
New Resolved Ticket Status? Tickets	12	175	December 16, 2022
Everything is going to spam... everything Leads, Mailboxes, & SMTP	10	276	December 15, 2022
Snooze a ticket for X amount of days Tickets psa	17	430	December 13, 2022
What do your Waiting on Customer emails look like? Tickets	13	328	December 11, 2022
How Do You List "total number of tickets" for a user? Tickets	1	104	December 8, 2022
Warranty labor Tickets	3	68	December 7, 2022
Sending emails with recurring tickets Tickets psa	0	65	December 6, 2022