Ticketing

Leads, Mailboxes, & SMTP This category is the place to discuss inbound and outbound email communication inside of your Syncro account. SLAs & Contracts Contracts and Sevice Level Agreements (SLAs) can be added to tickets to add additional functionality. Post your SLA and Contracts questions here. Tickets This is the place to discuss tickets. Tickets are used to track work and communicate with customers.

Topic	Replies	Views	Activity
About Ticketing Please read before posting Ticketing	0	221	July 22, 2021
Auto assign once a tech replies Tickets	2	19	May 27, 2022
Recurring Tickets did not Run... Again Tickets	5	195	May 26, 2022
Remove Custom Fields from large ticket pdf Tickets	2	22	May 26, 2022
Automatically change Ticket Status Tickets	2	35	May 25, 2022
Tie a Chat to a ticket Tickets	3	56	May 20, 2022
Are all my outbound emails supposed to go via SMTP? Leads, Mailboxes, & SMTP	10	149	May 18, 2022
Fixed rates for labor Tickets	5	72	May 18, 2022
Stale Ticket Timer/Status Tickets	2	204	May 18, 2022
Schedule a one-time ticket for a future date Tickets	2	50	May 17, 2022
Block ticket creation Leads, Mailboxes, & SMTP	6	85	May 16, 2022
How to stop Bulk Changes from adding a private note? Tickets	0	23	May 13, 2022
Profile Photos in Ticket Replies Tickets	6	93	May 10, 2022
Private Note Emailing Clients "Hidden Comment" Tickets	3	79	May 10, 2022
Email support auto ticket creation Tickets	2	83	May 3, 2022
Block email addresses from CC Leads, Mailboxes, & SMTP	0	57	May 2, 2022
Adding Time labor log to Large Ticket PDF Tickets	0	33	April 29, 2022
How to NOT send SMS when making new Ticket Tickets	12	319	April 25, 2022
Let's talk about PSA/remote access backup, redundancy, contingency planning Tickets	25	310	April 23, 2022
Sending emails to clients Tickets	1	59	April 22, 2022
Separating Regular Tickets from Projects? Tickets	2	79	April 22, 2022
Private Staff Email vs. Tech Reminder Email Tickets	5	118	April 21, 2022
Ticket automation running almost 12 hours later not every hour Tickets	16	229	April 20, 2022
No Customer Email Settings Changed Tickets	5	56	April 8, 2022
Bill for hours worked on items outside of Contract? SLAs & Contracts	1	53	April 8, 2022
Displaying Specific Rates (Products/Services) Only for Specific Customers Tickets	4	69	April 7, 2022
Automation to Attach a Worksheet to a Ticket with a Specific Issue Type Tickets	5	274	April 7, 2022
Average Time to Resolution How is it calculated? Tickets	19	144	April 7, 2022
Why is customer main contact getting CCd in all tickets? Tickets	4	198	April 6, 2022
New Ticket Notifications (Filtered) Leads, Mailboxes, & SMTP	0	66	April 5, 2022